About this course
Organise day-to-day service delivery, allocate resources and respond to changing demands without losing sight of quality.
Who it is for
New and aspiring managers, deputies, team leaders and supervisors.
What learners will cover
Planning work; roles and resources; capacity; coordination; operational priorities; monitoring quality; escalation.
Sector-specific learning
This course forms part of our generic Management and Leadership foundation. Sector-specific versions will be developed through training needs analysis, using relevant workplace scenarios, responsibilities and assessment for each vertical.
Discuss your requirements
Contact Workforce Compliance to discuss the appropriate management pathway for your team, setting and jurisdiction.
