Level 1 · First Aid & Incident Response
Accident, Incident and Near-Miss Reporting
Report events clearly, preserve useful evidence and help the organisation learn before harm is repeated.
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Explore governed course families for individuals, teams and organisations. Course versions are matched to role, jurisdiction and workplace setting.
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160 course families
CORE COURSE · Workplace Skills
ADHD Awareness
Understand ADHD-related differences and use practical, respectful support without diagnosing or stereotyping.
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CORE COURSE · Workplace Skills
Allergen Awareness
Check, record, communicate and escalate allergen information without guessing.
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Level 3 · Workplace Skills
Allergen Management for Supervisors
Control allergen information, recipes, cross-contact risks, staff communication and incident response.
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Level 2 · Workplace Skills
Allergy Incident Response
Stop service, protect the customer, preserve information and escalate an allergy concern without guessing or improvising.
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Level 1 · Level 2 · Workplace Skills
Allergy Safety and Anaphylaxis Awareness in SEND Settings
Prevent allergen exposure, recognise anaphylaxis and act immediately through the learner’s individual healthcare and emergency arrangements.
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Level 1 · Workplace Skills
Anti-Bribery, Gifts, Referral Fees and Conflicts
Recognise bribery, inappropriate gifts, referral-fee risks and conflicts of interest in property agency work.
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CORE COURSE · Workplace Skills
Anti-Bullying Awareness
Recognise bullying, respond safely, support those affected and follow the setting’s reporting process.
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Level 1 · Workplace Skills
Anti-Money Laundering Awareness for Property Agents
Understand the core anti-money laundering risks, duties and warning signs relevant to property agency work.
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Level 1 · Management & Compliance
Bribery, Corruption, Gifts and Hospitality
Recognise improper influence, manage gifts and hospitality and raise concerns through the right route.
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Level 1 · Equality, Conduct & Wellbeing
Bullying and Harassment Awareness
Recognise bullying and harassment at work, respond safely and use the right reporting route.
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CORE COURSE · Workplace Skills
Bullying and Harassment: Manager Responsibilities
Recognise unacceptable behaviour, respond to concerns sensitively and support a respectful workplace.
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Level 1 · Workplace Skills
Business Continuity and Emergency Preparedness
Understand personal responsibilities during disruption and support effective continuity arrangements.
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Level 1 · Equality, Conduct & Wellbeing
Care Certificate Foundation – Level 1
An introductory foundation in adult care values, communication, dignity and safe practice before the assessed Level 2 route.
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Level 2 · Equality, Conduct & Wellbeing
Care Certificate Level 2
Care Certificate Level 2 across Standards 1–16, with role-matched learning and workplace assessment evidence. CPD hours to be verified.
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Level 2 · Health & Safety
Chemical Spill Prevention and Response
Prevent avoidable spills, protect the area and follow the approved response and escalation route.
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Level 2 · Workplace Skills
Cleaning & Disinfection Controls
Use controlled cleaning and disinfection methods that protect food, people, equipment and evidence.
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Level 3 · Workplace Skills
Cleaning Records & Due Diligence
Build reliable cleaning and food-safety evidence by completing, checking and acting on records honestly.
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Level 3 · Equality, Conduct & Wellbeing
Client Money, Fees and Handling Client Funds
Understand appropriate controls for client money, fees and handling funds in property agency work.
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Level 1 · Equality, Conduct & Wellbeing
Code of Conduct and Ethical Decision-Making
Apply organisational values and conduct expectations when workplace decisions are not straightforward.
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Level 2 · Workplace Skills
Complaints, Redress Schemes and Ombudsman Standards
Handle complaints consistently, understand redress routes and recognise the standards expected when disputes escalate.
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Level 1 · Management & Compliance
Compliance Record Keeping Awareness
Create, maintain and protect records that demonstrate work was completed properly.
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Level 1 · Level 2 · Workplace Skills
Confidentiality, Data Protection and Information Sharing in SEND
Handle sensitive SEND information lawfully, securely and on a need-to-know basis without blocking necessary safeguarding sharing.
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Level 1 · Health & Safety
Conflict Management
Recognise rising conflict, communicate calmly, maintain boundaries and seek support when needed.
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Level 2 · Workplace Skills
Consumer Protection, Misdescription and Unfair Commercial Practices
Apply consumer-protection principles to property marketing, descriptions, communications and commercial practice.
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CORE COURSE · Workplace Skills
Contracts and Employment Terms for Managers
Understand the purpose of employment terms and written statements, and recognise when proposed changes need specialist advice.
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Level 2 · Health & Safety
COSHH – Level 2
Assess hazardous-substance risks, select proportionate controls and support effective COSHH arrangements.
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Level 1 · Health & Safety
COSHH Awareness
Recognise hazardous substances, follow controls and act safely when information or protection is missing.
Role-dependent
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Level 3 · Equality, Conduct & Wellbeing
CQC Fit Person Interview Preparation
Prepare for a CQC fit person interview with clear leadership responsibilities and service evidence.
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Level 2 · Workplace Skills
Cross-Contamination Prevention
Prevent microbial, allergen, chemical and physical contamination through separation, sequencing and hygiene controls.
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Level 1 · Level 2 · Level 3 · Equality, Conduct & Wellbeing
Customer Due Diligence, Source of Funds and Source of Wealth
Customer due diligence and source-of-funds training for residential property transactions.
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Level 1 · Data, Cyber & Information Security
Cyber Security Awareness
Recognise common cyber threats, protect accounts and devices and report suspicious activity promptly.
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Level 1 · Data, Cyber & Information Security
Data Protection and Confidentiality Awareness
Handle personal and organisational information lawfully, securely and with appropriate confidentiality.
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Level 1 · Workplace Skills
Data Protection and Confidentiality for Property Agents
Protect personal information and handle property, client, tenant and applicant data appropriately.
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Level 2 · Workplace Skills
Deliveries, Suppliers & Stock Rotation
Check suppliers, deliveries, packaging, storage placement and stock rotation before unsuitable food enters service.
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CORE COURSE · Workplace Skills
Dementia Awareness
Understand how dementia can affect a person’s memory, communication, behaviour and daily life, and how adult care staff can provide respectful, person-centred support.
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Level 1 · Equality, Conduct & Wellbeing
Diabetes Awareness in Care
Support a person living with diabetes while respecting self-management and responding to changes safely.
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CORE COURSE · Workplace Skills
Discipline and Grievance for Managers
Understand how to handle conduct concerns and employee grievances through fair processes, careful records and appropriate escalation.
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Level 1 · Workplace Skills
Display Screen Equipment Awareness
Set up display-screen work safely, recognise problems early and use the workplace assessment process.
Role-dependent
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Level 1 · Equality, Conduct & Wellbeing
Domestic Abuse and the Workplace
Recognise possible workplace effects, respond safely and use appropriate support and safeguarding routes.
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Level 1 · Equality, Conduct & Wellbeing
Dysphagia Awareness
Recognise swallowing difficulties and support safer eating and drinking within an assessed care plan.
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Level 3 · Workplace Skills
EHO Inspection Preparation & Response
Prepare evidence, accompany an inspection professionally and respond to findings through controlled corrective action.
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Level 1 · Workplace Skills
Environmental Awareness
Understand everyday environmental impacts and contribute to practical workplace controls and improvement.
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Level 1 · Equality, Conduct & Wellbeing
Epilepsy Awareness
Recognise seizures, provide safe and person-centred support, and know when to record, escalate or seek urgent help.
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Level 1 · Equality, Conduct & Wellbeing
Equality, Diversity and Inclusion
Support fair treatment, recognise exclusion and contribute to an inclusive workplace.
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Level 2 · Equality, Conduct & Wellbeing
Equality, Diversity and Inclusion – Level 2
Apply equality and inclusion principles when making workplace decisions and responding to concerns.
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CORE COURSE · Workplace Skills
Equality, Diversity and Inclusion for Managers
Make fair management decisions and create an inclusive workplace where people can participate and concerns are addressed.
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Level 1 · Level 2 · Workplace Skills
Equality, Inclusion and Rights in SEND Provision
Turn equality duties and learner rights into inclusive day-to-day decisions, participation and challenge to discrimination.
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CORE COURSE · Workplace Skills
Essential Skills for First-Time Managers
Build confidence in your first management role through clear expectations, effective delegation, constructive feedback and sound everyday decisions.
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Level 3 · Workplace Skills
Estate Agency Compliance Manager: Audit and Inspection Readiness
Prepare teams, records and controls for internal review, external audit and regulatory inspection.
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Level 1 · Safeguarding
Female Genital Mutilation Awareness
Understand FGM, recognise possible indicators and follow the appropriate safeguarding and reporting route.
★ Multiple versions
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Level 2 · Workplace Skills
File Notes, Records and Compliance Evidence
Create reliable file notes and maintain records that evidence compliant decisions, actions and communications.
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Level 1 · Fire Safety
Fire Marshal – Level 1
Understand the fire marshal role and support routine prevention, alarm and evacuation arrangements.
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Level 2 · Fire Safety
Fire Marshal – Level 2
Carry out the fire marshal role with greater confidence across prevention, checks, evacuation and reporting.
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Level 2 · Fire Safety
Fire Marshal Refresher – Level 2
Refresh key fire marshal decisions, checks and emergency responsibilities.
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Level 2 · Fire Safety
Fire Safety – Level 2
Apply fire-safety responsibilities, controls and emergency arrangements within a defined role.
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Level 1 · Fire Safety
Fire Safety Awareness
Prevent fire, respond to alarms and evacuate safely using workplace arrangements.
★ Multiple versions
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Level 1 · First Aid & Incident Response
First Aid Awareness
Understand immediate priorities, summon appropriate help and support workplace first-aid arrangements.
★ Multiple versions
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CORE COURSE · Workplace Skills
Fish & Chip Shop Food Safety Variant
Apply governed food-safety controls to frying, raw fish, hot holding, service and closing routines.
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Level 3 · Workplace Skills
Food Hygiene Inspection Readiness
Prepare premises, practices and evidence for a calm, credible food-hygiene inspection.
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CORE COURSE · Workplace Skills
Food Hygiene Rating Readiness
Turn food hygiene, premises standards and management controls into a practical inspection-readiness plan.
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CORE COURSE · Workplace Skills
Food Labelling Awareness
Read, check and communicate food information accurately.
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Level 1 · Workplace Skills
Food Premises Cleaning
Clean food premises safely, consistently and with evidence.
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CORE COURSE · Workplace Skills
Food Safety & Hygiene in Care Environments
Protect people receiving care through safe, person-centred food practice.
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Level 1 · Workplace Skills
Food Safety & Hygiene Level 1
Build the essential habits that protect food, customers and colleagues.
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Level 2 · Equality, Conduct & Wellbeing
Food Safety & Hygiene Level 2
Build the practical food-safety knowledge needed to handle, prepare, store and serve food safely.
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Level 3 · Workplace Skills
Food Safety & Hygiene Level 3
Strengthen supervisory control of everyday food-safety practice.
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CORE COURSE · Workplace Skills
Food Safety & Hygiene Level 4
Lead food-safety systems, assurance and continuous improvement.
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Level 1 · Food Safety
Food Safety Awareness
Recognise basic food-safety risks and act safely at work.
★ Multiple versionsRole-dependent
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Level 2 · Workplace Skills
Food Safety in Care & Education Kitchens
Apply food-safety and allergen controls where meals are prepared for children, older people and others at increased risk.
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CORE COURSE · Workplace Skills
Food Safety Refresher
Refresh essential food-safety behaviour, expose practice drift and reconnect staff with local controls.
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CORE COURSE · Workplace Skills
Food Technology Foundations
Build a practical foundation in food production, preservation, quality, safety and traceability.
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Level 1 · Management & Compliance
Fraud Prevention Awareness
Recognise fraud risks, protect organisational controls and report concerns without compromising evidence.
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CORE COURSE · Workplace Skills
Governance and Risk Management
Identify operational risks, clarify accountability and maintain evidence of effective management oversight.
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CORE COURSE · Workplace Skills
HACCP Awareness
Understand how hazards, controls, monitoring and corrective action fit together in a practical food-safety system.
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Level 2 · Workplace Skills
HACCP Level 2
Apply HACCP principles to routine monitoring, corrective action and food-safety records.
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Level 3 · Workplace Skills
HACCP Level 3
Lead the review, verification and improvement of a workplace HACCP system.
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CORE COURSE · Workplace Skills
Halal Food Awareness and Operational Control
Support accurate, respectful halal food handling through supplier, storage, preparation, service and communication controls.
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Level 2 · Health & Safety
Health and Safety at Work – Level 2
Apply workplace health-and-safety responsibilities, risk controls and reporting arrangements.
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Level 1 · Health & Safety
Health and Safety Awareness
Spot everyday workplace hazards, work within agreed controls and report concerns before harm occurs.
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Level 2 · Workplace Skills
Health and Safety for Property Agency Work
Manage common health and safety risks across branches, viewings, inspections and property-related work.
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Level 1 · Workplace Skills
Home Working Awareness
Work safely and securely at home while managing equipment, information, wellbeing and communication.
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CORE COURSE · Workplace Skills
HR Essentials for Managers
Understand everyday people-management responsibilities and make consistent decisions while knowing when to seek specialist advice.
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Level 2 · First Aid & Incident Response
Incident Investigation and Fact Finding
Gather facts fairly, preserve evidence and identify learning without jumping to conclusions.
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Level 2 · Health & Safety
Infection Prevention and Control
Break common routes of transmission and apply proportionate workplace infection controls.
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Level 1 · Data, Cyber & Information Security
Information Security Awareness
Protect information throughout its lifecycle and respond correctly to loss, disclosure or compromise.
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CORE COURSE · Workplace Skills
Leading Teams
Coordinate work, lead productive team conversations and create the conditions for staff to contribute and raise concerns.
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Level 2 · Workplace Skills
Lettings Compliance, Right to Rent and Tenancy Set-up
Understand key compliance steps in lettings, Right to Rent checks and tenancy set-up.
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Level 1 · Equality, Conduct & Wellbeing
Lifting and Handling Awareness
Assess routine handling risks and choose safer ways to lift, carry, push and pull workplace loads.
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Level 2 · Health & Safety
Lone Working – Level 2
Assess lone-working risks, plan controls and maintain effective contact and escalation arrangements.
Role-dependent
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CORE COURSE · Workplace Skills
Managing Change and Improvement Projects
Plan practical improvements, involve colleagues early and monitor whether changes deliver the intended benefits.
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CORE COURSE · Workplace Skills
Managing Conflict and Difficult Conversations
Recognise conflict early and use calm, structured conversations to resolve disagreements and protect working relationships.
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CORE COURSE · Workplace Skills
Managing Staff Absence
Respond to absence consistently, hold constructive return-to-work conversations and recognise when further support or escalation is needed.
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Level 2 · Health & Safety
Manual Handling – Level 2
Assess manual-handling risks and support proportionate controls for people, loads and environments.
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Level 1 · Health & Safety
Manual Handling Awareness
Avoid hazardous handling, assess the task and use safer methods and available equipment.
Role-dependent
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Level 1 · Workplace Skills
Marketing Particulars, Photos and Floorplans
Produce and check property marketing materials accurately, consistently and with appropriate professional care.
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Level 1 · Level 2 · Level 3 · Equality, Conduct & Wellbeing
Material Information, Property Listings and Consumer Duty
Produce clearer and more accurate property listings by identifying and checking material information.
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Level 1 · Equality, Conduct & Wellbeing
Menopause Awareness
Understand menopause, its possible workplace effects and how everyone can contribute to respectful support.
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CORE COURSE · Workplace Skills
Mental Health at Work for Managers
Hold supportive conversations, recognise opportunities for early help and understand the boundaries of the manager's role.
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Level 1 · Equality, Conduct & Wellbeing
Mental Health Awareness
Build informed awareness, reduce stigma and use safe workplace support and signposting routes.
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Level 1 · Management & Compliance
Modern Slavery and Human Trafficking Awareness
Recognise possible exploitation, respond safely and use the correct reporting and support route.
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Level 2 · Data, Cyber & Information Security
Modern Workplace Cyber Threats
Respond to phishing, social engineering, account compromise, ransomware and business-email fraud.
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Level 1 · Equality, Conduct & Wellbeing
Moving and Handling with a Hoist in Care
Support a person’s movement with dignity using the assessed hoist, sling and moving and handling plan.
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Level 1 · Equality, Conduct & Wellbeing
Neurodiversity Awareness at Work
Understand neurodiversity and contribute to accessible, respectful and effective working practices.
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CORE COURSE · Workplace Skills
Neuroinclusive Management
Adapt communication and working arrangements to support different needs and help colleagues contribute effectively.
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Level 2 · Workplace Skills
Offers, Negotiation, Conflicts of Interest and Seller Instructions
Handle offers, negotiations, seller instructions and conflicts of interest with clear records and professional boundaries.
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Level 1 · Workplace Skills
Online Safety, Filtering and Monitoring Awareness
Recognise online risk, understand filtering and monitoring responsibilities, and report concerns without assuming technology replaces staff vigilance.
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Level 2 · Workplace Skills
Opening & Closing Kitchen Safety Checks
Use structured opening and closing checks to confirm the kitchen is safe, secure and ready for controlled food work.
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CORE COURSE · Workplace Skills
People Management Essentials
Manage people fairly and consistently, set clear expectations and support staff to develop and perform well.
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CORE COURSE · Workplace Skills
Performance Management for Managers
Set meaningful objectives, give useful feedback and address performance concerns through clear, supportive and documented conversations.
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CORE COURSE · Workplace Skills
Personal Hygiene for Food Handlers
Maintain personal cleanliness, protective clothing and hand hygiene so unsafe practice does not contaminate food.
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CORE COURSE · Workplace Skills
PPDS & Natasha’s Law Awareness
Recognise PPDS food and support accurate ingredient and allergen labelling before sale.
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Level 1 · Equality, Conduct & Wellbeing
Pre-UK Care Practice Preparation
Prepare for the expectations, language and everyday practice of UK adult social care before starting work.
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CORE COURSE · Workplace Skills
Pregnancy and Maternity at Work for Managers
Support employees through pregnancy, maternity leave and their return to work with clear communication and appropriate workplace arrangements.
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Level 1 · Safeguarding
Prevent Duty Awareness
Recognise possible susceptibility to radicalisation and follow the appropriate safeguarding route.
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Level 1 · Level 2 · Workplace Skills
Prevent Duty, Radicalisation and Extremism Awareness in SEND Settings
Recognise possible radicalisation concerns in context and use safeguarding routes without stereotyping, profiling or trying to investigate.
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CORE COURSE · Workplace Skills
Probe Thermometer Use & Calibration
Use, clean, verify and store food probes correctly, and act on unreliable equipment or unsafe results.
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Level 1 · Equality, Conduct & Wellbeing
Professional Boundaries and Conduct
Maintain appropriate workplace relationships, recognise boundary concerns and respond professionally.
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Level 1 · Level 2 · Workplace Skills
Professional Boundaries and Conduct in SEND Settings
Maintain warm, supportive relationships while protecting learners and staff through clear professional boundaries and conduct.
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Level 1 · Level 2 · Level 3 · Equality, Conduct & Wellbeing
Property Inspections, Inventories, Check-In and Check-Out
Professional training in property inspections, inventories, check-in and check-out reporting for letting and property-management teams.
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Level 1 · Level 2 · Level 3 · Equality, Conduct & Wellbeing
Property Management, Repairs and Tenant Communication
Coordinate repairs, records and tenant communication effectively within residential property management.
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CORE COURSE · Workplace Skills
Quality Audits and Improvement
Check whether processes work in practice, record findings clearly and follow corrective actions through to completion.
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Level 2 · Equality, Conduct & Wellbeing
Reasonable Adjustments at Work
Identify barriers, discuss needs appropriately and implement fair, practical workplace adjustments.
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CORE COURSE · Workplace Skills
Recruitment, Induction and Probation
Plan recruitment fairly, welcome new colleagues effectively and use probation to set expectations and support progress.
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Level 1 · Data, Cyber & Information Security
Responsible Use of AI at Work
Use approved AI tools safely while protecting information, checking outputs and retaining human accountability.
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Level 2 · Management & Compliance
RIDDOR
Understand what may require statutory reporting, who is responsible and how accurate information supports the decision.
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Level 1 · Management & Compliance
Risk Assessment Awareness
Understand how hazards, people, controls and review fit into an effective risk assessment.
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Level 2 · Safeguarding
Safeguarding – Level 2
Respond to safeguarding information, preserve accuracy and support appropriate referral and escalation.
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Level 1 · Safeguarding
Safeguarding Awareness
Recognise possible abuse or neglect, respond safely and report through the correct route.
★ Multiple versions
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Level 1 · Level 2 · Workplace Skills
Safeguarding Children and Young People with SEND
Recognise how SEND can affect vulnerability, communication and disclosure, then act through the correct safeguarding route.
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CORE COURSE · Workplace Skills
Safer Food Better Business Awareness
Use SFBB as a working food-safety management system—not a folder produced only when an officer appears.
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CORE COURSE · Workplace Skills
Safety Management for Managers
Organise safe work, clarify responsibilities and monitor whether practical risk controls are being used effectively.
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Level 1 · Level 2 · Level 3 · Equality, Conduct & Wellbeing
Sanctions, PEPs and High-Risk Client Screening
Recognise and respond appropriately to sanctions, PEP and higher-risk customer indicators in property work.
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Level 1 · Workplace Skills
SEND Foundations for All Staff
Recognise SEND, remove everyday barriers and respond through the right school channels in a practical all-staff foundation.
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CORE COURSE · Workplace Skills
Service Operations Management
Organise day-to-day service delivery, allocate resources and respond to changing demands without losing sight of quality.
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Level 1 · Equality, Conduct & Wellbeing
Sexual Harassment Prevention Awareness
Recognise sexual harassment, respond safely and help create a workplace where concerns are prevented, heard and acted on.
★ Multiple versions
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CORE COURSE · Workplace Skills
Sexual Harassment: Prevention and Early Action for Managers
Identify workplace risks, take preventive action and respond appropriately when sexual harassment concerns are raised.
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Level 1 · Health & Safety
Slips, Trips and Falls Awareness
Recognise common causes, apply straightforward controls and report defects before someone is harmed.
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Level 1 · Data, Cyber & Information Security
Social Media and Digital Conduct
Protect confidentiality, professional boundaries and organisational reputation when using digital channels.
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CORE COURSE · Workplace Skills
Staff Recruitment and Retention
Anticipate staffing needs and improve retention through realistic recruitment, effective induction and supportive management.
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Level 2 · Workplace Skills
Starting and Running a Fish and Chip Shop
Plan, open and operate a credible British fish-and-chip shop with safe, controlled day-to-day systems.
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Level 1 · Equality, Conduct & Wellbeing
Suicide Awareness and Safe Signposting
Recognise possible warning signs, respond within role and connect people with urgent or specialist support.
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Level 2 · Management & Compliance
Supervisor Compliance Responsibilities
Turn organisational requirements into clear local expectations, checks, support and evidence.
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Level 1 · Workplace Skills
Supporting a Person with a Stoma
Recognise everyday stoma support needs, protect dignity and respond when care needs change.
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Level 2 · Management & Compliance
Supporting Menopause at Work for Managers
Respond fairly, privately and practically when menopause may be affecting someone at work.
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Level 2 · Workplace Skills
Supporting People Living With Dementia — England
Develop practical, person-centred dementia support in adult care: communication, observation, distress, meaningful activity and safe escalation.
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Level 2 · Workplace Skills
Supporting People Living With Dementia — Northern Ireland
Develop person-centred dementia support for adult-care practice in Northern Ireland, including communication, observation, distress and safe escalation.
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Level 2 · Workplace Skills
Supporting People Living With Dementia — Scotland
Develop person-centred dementia support for adult-care practice in Scotland, including communication, observation, distress and safe escalation.
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Level 2 · Workplace Skills
Supporting People Living With Dementia — Wales
Develop person-centred dementia support for adult-care practice in Wales, including communication, observation, distress and safe escalation.
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Level 2 · Workplace Skills
Suspicious Activity Reporting, Tipping Off and Internal Escalation
Recognise when concerns require internal escalation and understand the boundaries around SARs and tipping off.
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CORE COURSE · Workplace Skills
TACCP Awareness and Food Defence
Recognise deliberate threats to food and support proportionate food-defence controls.
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Level 2 · Workplace Skills
Temperature Control & Safe Storage
Maintain safe temperature control and storage from delivery through preparation, service, cooling and disposal.
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Level 2 · Workplace Skills
Tenure, Leasehold and Property Information Awareness
Understand key tenure and leasehold concepts and the property information that may affect agency communications.
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Level 1 · Equality, Conduct & Wellbeing
Unconscious Bias
Recognise unconscious bias in everyday work and make fairer decisions. A manager route is under governed review.
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Level 1 · Workplace Skills
Understanding SEND Needs, Barriers and Reasonable Adjustments
Recognise how needs and environments create barriers, and make proportionate adjustments without waiting for a label.
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Level 1 · Workplace Skills
Valuation, Survey, Referral and Professional Boundary Awareness
Recognise the boundaries between agency advice, valuation, survey work and professional referral.
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Level 1 · Equality, Conduct & Wellbeing
Viewings, Lone Working and Personal Safety
Safer property viewings and practical lone-working controls for estate and letting agents.
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Level 1 · Management & Compliance
Whistleblowing and Speaking Up
Raise public-interest wrongdoing through a route that protects people, information and fair process.
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Level 1 · Equality, Conduct & Wellbeing
Workplace Stress and Wellbeing Awareness
Recognise workplace stress factors, take constructive action and use appropriate support routes.
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Level 1 · Health & Safety
Workplace Violence and Personal Safety
Recognise risk, use prevention and withdrawal strategies and report violent or threatening behaviour.
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