About this course
Recognise conflict early and use calm, structured conversations to resolve disagreements and protect working relationships.
Who it is for
New and aspiring managers, deputies, team leaders and supervisors.
What learners will cover
Causes and warning signs; preparation; listening; de-escalation; constructive challenge; agreements; follow-up and escalation.
Sector-specific learning
This course forms part of our generic Management and Leadership foundation. Sector-specific versions will be developed through training needs analysis, using relevant workplace scenarios, responsibilities and assessment for each vertical.
Discuss your requirements
Contact Workforce Compliance to discuss the appropriate management pathway for your team, setting and jurisdiction.
